Two existing call center facilities are currently available in Santa Rosa County.
Former Clearwire Customer Contact Center
5510/5520 Industrial Blvd.
Milton, Florida 32583
75,000 SF Facility (Divisible into 40k and 35k SF Facilities)
300 Available Cubicles Approximately 700 seats (Expandable to 1,200 seats)
Former Tata Facility
6671 Caroline Street
Milton, Florida 32570
24,000 SF Facility (Divisible Two Story Building 12,000 SF each)
Lot Dimensions 206 x 526 (Frontage 206 FT)
Most recent and previous total population in the county and MSA (Census 2010).
|Santa Rosa County||117,743||151,372|
2016 Largest employers in Santa Rosa County, the type of business and number of employees.
|Santa Rosa County School Districts||2,750||Local Government|
|State and Local Government||2,231||Government|
|Wal-Mart Stores (4)||1,285||Retail|
|Baptist Health Care Systems||543||Health Services|
|Santa Rosa Medical Center||498||Health Services|
|Blackwater River Correctional Facility||380||Private State Prison|
|Navy Federal Credit Union||340||Financial Services|
|Mediacom||300||Internet and Cable Service Provider|
|AppRiver, LLC||220||Internet Security|
|Goldring Gulf Distributing||166||Warehouse/Distribution|
|Lifeguard Ambulance Service||160||Ambulance Service/Logistics|
2016 Average hourly wage rates paid to call center workers and related job categories (finance, insurance, real estate, administration, computer).
|Job Categories||Average hourly wage|
|OC 41-9041 Telemarketers||$10.32 hr|
|OC 43-4051 Customer Service Representatives||$13.24 hr|
|OC 13-2099 Financial Specialist, other||$31.11 hr|
|OC 43-9041 Insurance Claims and Policy Clerks||$15.93 hr|
|OC 41-9022 Real Estate Agents||$18.78 hr|
|OC 15-1150 Computer Support Specialist||$19.20 hr|
|OC 43-6011 Secretaries and Administrative Assistants, Except Legal, Medical||$14.69 hr|
Recent unemployment rates in the county and MSA.
|Santa Rosa County||Pensacola MSA|
Airlines serving the county and MSA and number of daily flights.
|Total Number of Airlines (Commercial & Regional)||5|
|Number of Commercial Airlines||2||Delta Airlines, Southwest Airlines|
|Number of Regional Airlines||3||American Airlines, Silver Airway and United|
|Total Daily Arrivals and Departures||68|
|Available non-stop air service|
The Super QTI Cash Program is an economic incentive program available on a local-level and suitable for a call center operation.
Super QTI Cash Program will be based on the number of new positions anticipated to our region within a five year period and the quality of that position (average wage rate), and will be paid for up to five consecutive years at the end of each year. There will be a contract between the industries and the County outlining the commitments of the County and the Industry, and if the position count should fall below the number committed or the wage rate should be decreased, at the end of five years the industry will be required to refund any incentive funds paid to the industry for this incentive that it does or did not qualify.
|Average wage rate||Incentive|
|85% of SRC average to 115%||$200/position/year|
|115% of SRC average to 125%||$400/position/year|
|125% of SRC average to 150%||$600/position/year|
|greater than 150%||$800/position/year|
More information is available on the Santa Rosa Economic Development Office website, including: